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Enterprise
Enterprise Solutions
We help you take care of the business behind your business. Learn how Centurion's unified business communications solutions can boost your organization's efficiency, reduce costs, and improve interactions with clients and potential customers.
Increase customer satisfaction with consistent, seamless multi-channel service
Building customer loyalty necessitates a superior service experience at every contact point across all channels of communication. Centurion's system helps to transform your call center into a state of the art contact center. Whether by telephone, email, fax or online, your customers seamlessly move through your organization's touch points for a more satisfying experience with one set of business rules and goals. This makes your whole organization more responsive and extends the focus on providing an enhanced customer experience beyond the contact center and into "back-office" touch points.
Improve customer loyalty with highly personalized assistance
Let Centurion integrate into your CORE business data infrastructure and use your customer data to enhance the customer experience. Calls are routed more accurately, making it easier to match a customer's needs with an agent's skills. Wait times are decreased, single call resolution takes place and your customers receive the personalized service that they deserve. In addition to sending the customer to the agent that meets their needs, the Centurion system instantly pushes customer profiles and recent activity. This provides your customer service representatives the tools needed to build customer loyalty through personalized services and offers. To assure that your clients are receiving World Class Service, Centurion also provides voice and screen recording with QA Scorecard. CARES recording and monitoring help to better resolve disputes, avoid misunderstandings and improve over all service quality.
Exceed expectations in a profitable fashion
Every customer interaction, regardless of channel, must be explored as a sales opportunity and acted on accordingly. CARES allows for your organization to build a products portfolio on your customers. This portfolio tracks past conversations, such as open issues, as well as product interest and recommendations made by your company. By having contact history, your agents can virtually eliminate such problems as repeating the same offer to customers at different touch points. It also allows employees to better identify high-value customers who are receptive to specialized customer service, allowing for more cross-sell and up-sell opportunities.
Centurion's single server approach simplifies your infrastructure
Centurion's communications server provides modular features and functionality on a single server. The CARES family of products shares the same single server that Centurion integrates into your data network and your current phone or future telephony environment. (Centrex, Analog, Digital, SIP/VOIP) The CARES solution provides the economy of unique and complete IVR, CRM, ACD, as well as Preview and Predictive Dialer functionalities which in all complete the fully functional CARES CTI Solution. Centurion's solutions require a smaller footprint, less IT specialists and support staff needed to maintain the solutions. We promise to be the "safest" decision that your organization makes in its communications infrastructure.
Simplify business continuity and disaster recovery
Creating a secure and redundant communications environment is difficult with numerous communications products with diverse architectures from different manufacturers. Centurion CARES provides built-in failover services and is designed for consistent operation. Your service channels are vital to your corporation's success; Centurion accommodates and works within your current Disaster Recovery plan. In addition to a solid DR plan our 24x7 proactive monitoring services, Centurion Guard, allows for Centurion to take a proactive approach to service.
Access the very best post-sale support
Centurion creates the solutions it offers to our clients and prospective clients. Our team understands and knows your environment. Allow us to support and maintain the CARES Solutions in order to maintain the high level of service your company wishes to offer your clients. Our overall attitude is that our team's goal is to keep your clients happy. In addition to delivering the leading business communications system in the industry, custom-configured to your needs and delivered ready to run, Centurion also services IVR and ACD systems from its 24x7 NOC staffed with highly trained customer support technicians.
