Industries
Financial | Bank
Financial: Bank | Credit Union
It is essential for Banks to etstablish the infrasture to handle the incoming communications with their existing and expanding customer base. Centurion has the expertise and experience to help Banks better service by tying all of their service channels together into a single touchpoint that becomes the nucleus for service in the E Branch of the organization. These channels include: telephone, email, fax, webchat, IVR, and Voicemail.
CARES (Communication and Relationship Engagement Solution) is a call center suite that allows your institution to meet the needs of the growing customer base of your Banking Institution. Todays Banking clients communicate through numerous channels (phone, email, fax, chat, social, face to face, mobile) The Centurion’s CARES (ACD) provides integration "the glue" between the communications channels allowing for CARES customers to measure and ensure proper levels of service whether a customer calls, emails, chats, leaves a voicemail, or uses the IVR system. Any organization that is looking for a contact center solution that will fit into their culture and grow with the Institution should consider Centurion CARES.
