News & Media
News and Press
Special Announcement – SIP VoIP Telephony Compatibility
NEC has posted a news release on their web site which describes the NEC Univerge SV 8300 installation with Centurion IVR: http://www.necunifiedsolutions.com/main/NewsEvents/NewPressPage.asp?release=2011070601.xml, at Wiregrass Electric Cooperative in Hartford, Alabama.
Centurion CARES™ IVR and ACD are operationally compatible with Shoretel IP PBX, Cisco CallManager, Avaya Communications Manager, Asterisk IP PBX, and NEC Univerge SV8000 IP PBX using VoIP SIP tie trunks and SIP end points. CARES™ IVR and ACD are mature applications and are available for contact center software solutions that can be effectively and economically configured to support from 2 to 300 or more agent seats and up to 500 telephony ports.
Centurion and Shoretel have signed Shortel's Technology Partner Program agreement and have successfully implemented the SIP VoIP interface between the Centurion IVR and Shoretel's IP PBX at First Federal Savings and Loan of Valdosta and CoServ Electric Cooperative in Texas.
Centurion implemented the Asterisk Open Source Telephone System at its new facility in Waukesha, WI, and at its headquarters office in Oldsmar, FL. Both locations use SIP compliant telephone sets and Centurion's own CARES IVR and ACD in its customer support center.
Trade Shows and Special Events:
Press Releases
GreyStone Power with headquarters in Douglasville, GA, has gone live with an IVR system provided by Centurion. (April 14, 2011) -- GreyStone chose Centurion to provide an automated self-service system for integration with its new Oracle Customer Care and Billing System (CCNB)...read more
Wiregrass Electric Cooperative, Hartford, AL, has implemented a 24 x 7 self-service Interactive Voice Response (IVR) system for use by its member consumers (April 13, 2011) -- Wiregrass chose Centurion to provide an automated system to sit between its NEC Unverge SV 8300 IP PBX and their billing service provider Southeast Data Cooperative (SEDC)... read more
Liberty Bank chooses Centurion CARES for its Contact Center Communication System.....Leading Call Center Developer to integrate into COCC. OLDSMAR,Fla (October 30,2009)- Liberty Bank of Middletown, Connecticut, has turned to leading computer telephony integration provider Centurion to fulfill its call center and interactive voice response needs. Centurion will install the Next Teller (IVR)... read more
CENTURION AWARDED GSA CONTRACT TO PROVIDE IT SOLUTIONS TO FEDERAL GOVERNMENT
OLDSMAR, Fla. (April 28, 2009) -- Leading computer telephony integration (CTI) provider Centurion, announced that it has been awarded a General Purpose Commercial Information Technology Equipment and Services GSA Schedule 70 contract effective through March 15, 2014... read more
EPL Partners with Centurion, Inc. to Market "IFCS" and "Next Teller", Integrated Financial Contact Solution and IVR.
Birmingham, AL August, 2007 - EPL, a credit union-owned integrated technology solutions provider, announces a new partnership with Centurion, Inc, provider of interactive voice response and integrated in-house call center solutions. Under the terms of agreement, EPL will make available Centurion’s IVR and IFCS communications solution to its credit union customers... download pdf
New Century Bank Selects "Next Teller" system from Centurion OLDSMAR, Fla (August 3, 2009) - New Century Bank of Chester County, Penn. has rolled out communications software from Centurion, Inc. to provide customers with the ability to bank by phone. read more
University Credit Union chooses Centurion's "Next Teller" to help their members access accounts from Centurion OLDSMAR, Fla (August 17, 2009) - Leading computer telephony integration (CTI) provider Centurion announced it will equip Miami-based University Credit Union with...read more
Apple Bank Selects Next Teller system from Centurion, Inc. leading computer telephony integration provider creates interface for Fidelity Miser Client. Tampa, FL (August 23rd, 2009)- Apple Bank of Scarsdale, N.Y. will provide customers with telephone banking using the Next Teller.. read more
Grand Bahama Power has gone live with Centurion's Integrated Utility Communications System (IUCS) to better serve the needs of its customers. Tampa, FL (March 1, 2010) - Grand Bahama Power has implemented Centurion's integrated IVR / ACD / CTI to provide superior customer service 24 hours per day, seven days per week and issued a news release to request customer information to update its database...read more
LUS Fiber Goes Live with Centurion's Integrated Communications System (IUCS) to support LUS' launch of Fiber to The Home (FTTH) for Video, Internet, and Phone Services (August 28, 2009)....read more
