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Management of a state wide Retirement System includes providing access to information in the system to all the participants. This requires accurate, up to date data that reflects the current market impact, as well as staying in synch with current participant information.

With Centurion, Inc. Interactive Voice Response (IVR) technology in place, participants have 24 hour a day, 7 day a week touch tone phone access to a variety of topics such as:

• Verification of Retirement status.
• Modification of federal or state withholding exemptions by participants.
• Changes to Home Address, as well as change of Payment Address information.
• Requests for special forms and/or brochures provided by the system.

Information is provided using pre-recorded messages or form-filler script. Callers may also request fax or mail responses.

Centurion, Inc. understands the needs of the caller and has developed IVR applications utilizing the latest technology in telephony communications and host computer integration.