Products
Department of Revenue Income Tax Filing and Collection
These questions and more can be answered 24 hours a day, 7 days a week with Centurion, Inc. Interactive Voice Response (IVR) technology in place.
Callers can file their tax return information electronically, as well as address their tax payment and collection concerns. Features include:
- Listen to a message of eligibility requirements.
- Respond to step-by-step filing prompts by entering the requested detail from a completed worksheet.
- Calculate the refund or amount owed during the call.
- Abort the filing at anytime prior to requesting a confirmation number of filing acceptance.
- File any time prior to tax due date, but not have to pay any tax due until tax due date.
- Hearing impaired callers may file using Telephone Device for the Deaf (TDD) equipment.
The Income Tax Filing segment of this application utilizes a form-filler script and accepts touch-tone responses. Based on the Social Security number entered, the system checks for a previous filing for the current year. If found, a brief message informs the caller that a filing exists and if an amended return is needed, how to proceed.
The Tax Collection segment of this package utilizes a form-filler script and accepts Voice response, providing 24 hour informational messages and agent assistance during normal business hours. After hours calls are processed with a voice mail system. Callers can:
- Obtain their balance due and payment mailing address information from an agent.
- Make payment arrangements via a form-filler script.
- Hear an informational message regarding tax liens or warrants.
- Transfer to an agent for specific liens and warrants concerns.
- Leave a general voice mail message explaining a concern, enabling an agent to research the situation prior to a callback.
Centurion, Inc. understands the needs of the caller and has developed IVR applications utilizing the latest technology in telephony communications and host computer integration.
